Horrible horrible horrible. They deserve 0 stars. I am so angry and disappointed. The call line is awful. I needed to speak to a live agent and it would not connect me no matter what I said. “I know you want to talk to a live agent but I need to know more and then when I did tell it what I needed it would send me to another recorded call that led me to the same issue I was having and then it would hang up on me. Finally as a last resort on my 11th call I started to fake breaking up on the phone where I was finally connected with someone who still was zero help. This was the worst experience I’ve ever had not only with customer service but with a company EVER. And I’ve been put through a lot but this?! Absolutely garbage. Avoid UPS at all costs, it’s not worth it.