I purchased a shipment with insurance for a package valued at $1800 from UPS online. I paid extra to have a driver come pick it up. On security camera, I saw the driver pull up to the house, never get out of the vehicle, and drive away in under 3 seconds. He never took the vehicle out of gear. Just a stop and go. So, I eventually decided to take the package to a UPS customer service center myself. The UPS website says that to file an insurance claim (in the event my package were to be lost or damaged), I would need to provide a signed receipt from a UPS employee that I would receive at the time I give them my package. The UPS employee at the UPS Customer Service Center told me her computer could not tell her if my package was insured or not because I bought the label from the UPS.com website. She said she could not provide me any signed receipt to validate the UPS insurance that I purchased as required by their coverage policy. I now understand that this is a scam UPS pulls to get people to ship without getting the required documentation so that when a claim is filed, they can simply say "Oh, you should have gotten the signed receipt. Sorry, we can't cover this." Needless to say, I will not be falling for this again. I am deeply disappointed by UPS. They used to be my go-to shipping company. I just can't justify that at all now.