I am very disappointed with the service UPS provided during my last shipment. In the past their service was on point. Apparently, this time my package has mysteriously gone missing. I wouldn't have mind so much if this was a regular shipment. However, this shipment was for an occasion on this Saturday. Now on top of working my fingers to the bone for 20 hours I have to give a refund. I actually could have just driven the package myself if I had known all this was gonna happen. The staff showing no compassion is another thing that's bothering me. I was provided a phone number that no one has answered in 3 days. That's called the "run around". Thanks UPS!!!! Now let me try to restore my name...smh