terrible company and not capable of shipping a parcel to the UK from the US. I have used UPS several times and only once has the process been smooth. They are holding a parcel from the US and refusing to deliver it because I am not supplying them with a tax ID number. I told them this does not exist for individuals in the UK. They now want VAT numbers which I told them I do not have. In the end, after several weeks of fighting with UPS, I asked the sender to request that they return the parcel to them so that they can send it using Fedex instead. I was dealing with Divina Balicastro who ended up ignoring my email and was not able to help get the parcel delivered. I always make a point of asking senders now to not use UPS and offer to pay extra if needed to use Fedex