Package didn't arrive by scheduled time frame. Wasted time on delivery day, wasted money paying for a delivery date, incurred additional fees because package didn't arrive, and will have to restart a 6 to 8 week process...putting me behind scheduled atleast a month, wasted time on phone with customer service..they can read a script and apologize (that's about it), and can call back and waste more time for a possible refund. Oh yeah the website tracking is wrong according to CS rep as they show a day earlier yet still pass deadline...and there were no delays showing in the system. I just didn't get my package and they could care less on what issues that caused, as they got paid. I won't use them again as they joined DHL as companies I no longer use. Tip spend extra and use FedEx or just put a stamp on it and use the USPS...same risk and shipping time but a fraction of the cost.