I wish I could give a minus because that is what they deserve. I have spent numerous hours trying to resolve a delivery and billing issue. I have been promised over 6 call backs by end of day and NOT once have they done as promised! I will not be using UPS again as their lack of customer care seems to be routine of late. Today while speaking with a rep and hoping resolution has been achieved she transfers me to the automated billing department in which I had to start over again. UPS you honestly are the WORST!
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