If I could give a zero, I would! UPS is the worst, the absolute worst. If I could choose not to use them, I would in a heartbeat! But I can’t choose what shipping services sellers use. I have had so many expensive parcels “lost” conveniently! Never the inexpensive items only things that could fetch a price. Their customer service is nonexistent and they genuinely don’t care. They lost an expensive camera and when I asked where it was, they said they handed it off but couldn’t provide confirmation that it was successfully handed off, and when I ask why not, I was told that it wasn’t their responsibility anymore and to deal with it!!