Avoid doing business with these people. This morning a crushed package containing a crushed See's Candy gift box was left at my front door. Long story short, forget reaching a person at UPS and their claims process is lengthy and requires photos etc. Fortunately, See's stated they would send me a full refund on the purchase. However, UPS' mishandling of the product and poor customer service resulted in over an hour of my time being spent to get this straightened out.