I have a disability & also fell sick on day of collection, so I couldn't go out to print out address labels -especiallynot in thr snow! Parcel was well labelled, just not with a printed label. Pleaded for driver to print out labels at UPS office as I couldnt manage to go out, he won't listen, just dumped my urgent parcel back. I'll health is precisely why I booked home collection. Pointless requiring home customers to have to go out looking for printers to print address labels. I still have parcel at home as I write, unable to filfil my delivery. Tried swapping delivery to different company, was charged £6 for it.