Multiple times I've had ups driver claim he attempted to deliver my package but they missed me. That's bull. I was always home. I have a small apartment so no way did I not hear a knock. You hear everything in my apartment. I've complained to customer service and they pretty much didn't care and blocked me from sending more emails because I told them they have drivers that lie and too lazy to actually walk to your apartment. They even tried to say once that it was a signature required package and it was not. Then they said it was for security of package to not leave at my door. I live inside a locked building that they have the code for to get in. Never once has there been a problem with packages here. It always seems to happen to my packages that are scheduled on a Friday. Hmmm I can't even tell them to deliver it to a closer location either without paying to be able to. You'd think the fact that I paid them to ship my product would at least include that courtesy. I have a lot of things shipped and so far I've been able to change about half of my shipments I get from various companies to other shippers. Usually fed ex so that's been a lot nicer and less stress. Some of my packages are needed within a certain time frame and I plan for it but still doesn't make it half the time. So now it's Friday and I have to wait till the end of the day Monday to drive way further then I need to as there is a ups store a block away from me. So this just gave me the incentive to start back up with changing the shipper with the remaining companies I order from. It's amazing that I pay them to deliver something and they don't hold up there end of the bargain. Their customer support is worthless too.