Package from Europe. I paid the duty on the 5/01/23. Delivery scheduled for 11/01/23. For a whole week the tracking showed that my parcel was dispatched to my address and then around midday the tracking would show it would be delivered the next day. It took 15 messages, 2 emails (that weren't even responded to) and a long phone call for them to realise that they (not me) had not marked the import duty as paid on the system. Absolutely shambolic service.
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