I have also had a terrible experience. DO NOT CHOOSE THIS COMPANY. I have sent a MacBook laptop and they lost it. It took months and "we are investigating" sentences. At the end, after 5 months they will reimburse delivery costs and 37 CHF. For a MacBook laptop. My laptop was from a company I worked for so I had to pay it to the company as it was lost. Trying to reach this company felt so lost, lonely, like they don't really exists. Don't recommend at all.