Ups NEVER delivers to our address! We always end up having to go pick our package up. Now they are trying to charge us a fee because they won't deliver our package. All other companies deliver here without an issue. We are not on the usual beaten path. I honestly believe the drivers are too lazy to come to our house. If there was anyway to know before we order something that it would be sent to ups for delivery We would cancel our order. We are very dissatisfied! It's nearly impossible to speak to a actual person and when we finally do they are rude and unhelpful. I give ups 0 stars. But that option is not available in order to submit our complaint.