I bought a second-hand printed item from Europe, and the import was fraught with trouble. First UPS gave me no information about the delivery; then when I rang up I received inaccurate information from someone who did not understand what I was asking; then I received inaccurate information via the UPS website (which told me the package would be delivered on a certain date -- it was not -- then said it would be delivered the next day -- it was not). I requested more information by e-mail, twice, and finally received a call from someone who told me that the package had been held pending the payment of custom duties and a fee. This was the first I had heard of this. There should have been no duties on this item, as the import of printed matter is not taxable. UPS tried to extort this money from me, and also from the sender. At this point the sender requested the return of the item. This took a long time, but has now been achieved. I had further responses from customer services which showed that they did not understand what I was complaining about and, although they tried to get the customs charges waived, this failed and I am continuing to receive demands for payment, despite the printed item having now been returned to the sender (and sent to me quickly and without problems by another courier). Overall UPS seem to have messed up every stage of the transaction, and customer-services were unable to help or fully understand the problem. I would not recommend UPS to anyone, especially if sending goods internationally.