Paid $82.80 for a birthday cake to be delivered to Myrtle Beach, SC for my daughter who was staying there for 4 days. UPS claimed that the package could not be delivered because of missing Apt Number. At no time did they let me know, or even send a notification on line while I was tracking. Spoke with a rep earlier who told me that the package will be delivered today after the Apt. # was added. Same address, no change in address or required a change enroute. Just received a noticed that package will be delivered on Monday September 11 after the people are back in their home state. Request my money back and was told that could not be done because the address was incomplete. My warning to all you out there, do not use UPS unless you want to be disappointed. My biggest mistake every. Use USPS or Fed Ex. Worst experience. Customer service was of no help. Just rehearsing her lines. They even removed the survey after the call ended, stating it was unavailable. Go figure. If I could give no STAR I would but that is not an option.