Simply the worst and most inefficient company I have ever had the displeasure of dealing with. Their deliveries to my shop have been just appalling and I now have an ongoing dispute with them over money that they owe me amounting to some £5,000. I wouldn't mind but they drew this to my attention and asked me to put in a claim on headed paper which I duly did - a month ago!! I contact them daily but get absolutely nowhere because basically no one knows their left from their right. Meanwhile I was forced to set up a direct debit with them to cover Duty and VAT on my deliveries because they were not accepting my payments by debit card anymore. So today I have been asked for another £1,300 for a duty and VAT on a delivery that I have been waiting for but have been told that because of the amount of the charge it can't be done by direct debit so they need me to pay by debit card - from exactly the same account!! You really couldn't make it up. If I had my way I would never ever deal with them again - DHL and DPD are way more efficient and defer all the VAT so I get my deliveries on time and without hassle. Unfortunately my German suppliers don't seem to want to change carriers but I am so fed up with them I may just not place orders any more. I am now going to instruct my solicitor in an attempt to get my £5,000 refunded so watch this space !!