My package said it would be delivered by 7pm. Please called customer service when it did not arrive and the rep said it would be delivered by 7:30. At 8pm I called back and was then told it would be delivered by 8:30. By 9pm package was still not delivered and the tracker on the website was still saying it was to be delivered by 7pm. This is extremely infuriating considering it was a very important medical device that was being shipped and the fact that both customer service reps lied to me. Driver never came and package never showed up.