What happened to UPS? They've completely outsourced all of their customer service rep and I am not trying to discriminate, but I cannot understand a single word that most of the customer reps are saying over the phone. UPS customer service used to be great and would be able to help my issue with a single phone call, but the new customer service is absolutely terrible. They do not care about helping you out and now our online business account has been locked out for 24 hours because of UPS's mistake. Do not bother calling the customer service reps as they have absolutely no idea and have no knowledge about a simple thing as online technical assistance. Went from A service to F-