Utterly hopeless and f***ing useless. Lost £400 of delivery from them..delivered to god knows where but not to us. Hopeless customer service..speak to someone in USA no idea who driver is or where they left it....just vague promises of we'll look into it. Can't lodge/file a claim as tracking number isn't valid to do it but you have to have a tracking number to file..customer service say nothing they can do about it. This is the 3rd supplier to our business who use UPS - each delivery goes missing every time. never to be seen again. Costs us and suppliers a small fortune...yet. Evri, Yodel, DPD, DHl, FedEx etc have no problems delivering to us.