Garbage company. Absolutely makes it impossible to talk to a live human. In fact, its AI voice also has the rudest manner I ever have encountered with one of those situations, telling you right off the bat you will not reach a live person and then hangs up on you, especially if you do not play the pointless game with AI that produces nothing anyway. Furthermore, if you want to pick up your package at UPS, if that is even possible, as in most instances UPS makes that impossible too, you have to pay a $20 yearly membership fee just to even pick up one package. As said, the company is scum. Perhaps at one point it was something better. Fed EX is MUCH better all the way around