UPS Insurance is a Complete Sham June 17 2024 I shipped $7500 of electronic gear from Nashville to Colorado Springs. The coverage was too high, so I settled for $3500, which still cost about $90. I got a brand new Lowes box rated for 80 lbs. The package weight was 74 lbs. I packed the items tightly using peanuts, bubble wrap, and foam. When it was delivered, it was taped up everywhere because it had split wide open; the driver said it was one of the worst jobs of mishandling he’d ever seen. Most of the packing materials were missing. One of the items, worth over $3500, was destroyed so I made a claim for the $3500 coverage (claim number 000-04-553269 - UPS Capital Insurance Agency, Inc 0C47342). I sent as many pictures as the site would allow. It was denied with this disclaimer: “Unfortunately, after a thorough investigation, we are unable to approve the claim because the packaging did not meet UPS standards according to the UPS Tariff/Terms and Conditions.” I appealed and was turned down again with “it does not conform to our guidelines”. So I read their guidelines, and this package checked off every single point. When I explained that they again denied it with “what you have purchased is coverage under the UPS Declared Value program. This is unlike an insurance as you do not have a binding insurance policy.” What???? No further explanation. Being a UPS customer for over 40 years evidently means nothing. Nor does honesty.