While they sent an email saying the package would be here on Wednesday and to pay the fee to the driver then they send another email saying it would be here on Thrusday and never showed up . When I called customer service they said no you have to pay online and there is no other option and now I have to wait till Monday for my parcel and apparently they don’t have a place where they keep packages so a person can pick it up you have to pay the $27 fee and then they can release your package and they remain on the truck till it is paid . I will never use UPS again worst experience of my life and worst customer service I have ever seen .