Absolutely Horrible Experience – Never Using UPS Again I was waiting for a parcel from my father-in-law in Italy, which contained expensive items including olive oil and other personal belongings. UPS claimed the package was destroyed and told me they threw everything away. No detailed explanation, no accountability. I tried calling customer service multiple times, only to be told that my father-in-law had to file a claim from Italy to even begin the refund process. When he contacted UPS in Italy, they said it wasn't their problem because the parcel was sent intact. So now both sides are just blaming each other and no one is taking responsibility. This whole ordeal has been incredibly frustrating and stressful. I’m even starting to worry whether they actually destroyed the parcel or stole it. Either way, I’m left with no compensation and no answers. I’ll never trust UPS again and I strongly advise others to think twice before using them.