My package didn't show up as scheduled. And called the following day to try to obtain the package. I was having the item installed and the installer was showing up that morning. It took me several phone calls to actually speak to a human being and they were no help at all. Apparently if your package is late too bad for you, you cannot go pick it up. They cannot deliver it earlier so you just have to reschedule your life to fit them. The customer service is absolutely horrible. I paid for the item. I should be able to go pick it up.
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