So let me begin with what has been an absolute saga! I order the platinum carpet cleaner and free steam cleaner on November 10th, I was sent a confirmation email from Vax and noted my full address was correct but there was a random post code beginning with BB. I contacted your web support 10 mins after placing the order to be told there was nothing that could be done and I had to contact Yodel myself! I contacted Yodel who were absolutely no help at all. ....... Then I receive a tracking number from yourselves stating the product would be delivered to my address on the 12th November..... I clicked the Yodel link which showed it had been dispatched to my local store which was in Accrington!!! I contacted Yodel again to be told they couldn’t help me and i would have to contact the sender, the parcel was signed for at the Accrington adress on the 12th (signed for a parcel which was not addressed to them and was not in their name) So i spoke to a vax support agent called Neal on the phone after a 30 minute wait on hold! He easily updated the post code and assured me that my paid for products of £300 would be posted out to me and they would deal with the delivery error. So on the 16th i receive an email from Yodel stating that my parcel would be delivered on the 16th between 14:00 and 15:00, so i ask my mum to go to my house to wait for the parcel as i was at work, i received an email from Yodel at 15:18 stating my parcel had been delivered........ Low and behold this time delivered to a property in Birmingham 😂, so i get back from work and go through the rigmarole of contacting Yodel and yourselves via web chat to be told i would have to be put into the “Courier dispute” queue and would get an answer tomorrow! Today i get an email from yourselves stating my parcel would be replaced in the next 5 days! “REPLACED” it would be nice if i had one to replace!!!!!! Then i get another email stating it is being processed and a tracking number will be provided soon.......... With baited breath i wait to see where the next delivery location is........ You haven’t sent it to Scotland yet have you I’m sure they would love a new vax free of charge! So just to be clear i live in DERBYSHIRE, so whenever you feel like sending me what i have paid for that would be fab 😏