I have tried to SPEAK to someone at VAX before using my latest new carpet shampoo machine. I just want a simple answer to a simple question on the telephone, but that is nigh impossible. The direct customer helpline just has a strange engaged tone, the chat service doesn't understand my question, and the head office number takes you from one menu to the next and then thanks you for your call!! This is atrocious customer service, regardless of the fact that at the start of a call, that we informed all calls are recorded, to improve customer service!! RUBBISH!!