Pet Vax Cylinder Vacuum Cleaner Bought Vax Vacuum - this is the 2nd one, 1st broke just after a year. Only had for 4 months - it's been up and down in terms of suction. Now it is not sucking up anything - nightmare as I have 2 cats. Got in touch with Vax - after many emails not being answered, it took them 2 weeks to collect and get an engineer to look at it - to be told that there is nothing wrong with the motor, they have sent me a video with the engineer testing the motor when it's taken apart but not actually testing the vacuum as a whole and actually using it like a vacuum - AS IT IS SUPPOSE TO FUNCTION!! I now have a vacuum that still does NOT WORK! I BOUGHT THIS TO CLEAN MY FLOOR - THE PRODUCT DOES NOT WORK. The whole process with them has been painful e.g. Someone doesn't answer your email that THEY have ASKED you to write to them - going through the same name, email confirmation story 5 times over the telephone - to then been sent back a product in the same state - not sucking anything up!!! it has taken so much of my time up - Really it's not my problem that their product that is 4 months old does not work - and have not offered a solution either. I could not have done more in terms of maintaining and cleaning it. Do not buy this product - do not buy from Vax - They are an unhelpful nightmare.