Bought a Rapid Power Revive from a leading high street store. Cleaner was ok but hose attachment stopped working after one use. It’s almost impossible to get through on the Customer ‘Care’ line but eventually spoke to someone. After a few checks he admitted it was broken and sent me new attachments in the post. This didn’t fix the problem and Vax said they would send me a replacement machine on receipt of old one- it’s not the easiest item to post. New arrived and the screws to attach the handle of the cleaner to the body are missing. Once again I can’t get through on customer care line, online chat tells me I’m in position #22 to get my query answered so I’ve emailed them. In summary, the machine isn’t great and customer care is totally useless. A waste of £150. Avoid