I am appalled as to why I have had to wait2 weeks for a reply from Vax but then to be sent the wrong item and I am still waiting for some one to get in touch as to why I have received a head for a hoover when I am waiting for a battery or charger as mine is faulty, it is now 1 week since yet again I filled out the form on line but still no one has been in touch, I love VAX products I have 3 of them especially the cordless hoover but sad to say I have had no hoover for over a month.
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