BUYERS BEWARE: CHECK THAT VAX SENDS YOU THE CORRECT ITEM. VERY POOR SERVICE! I would urge all buyers to check what they receive from Vax. I purchased what I thought was a Vax 4 earlier this year, but was sent a Vax 3 instead. Because the models look the same, I did not notice I had received the wrong item. I had to sell the Vax after a few months as I had moved to a larger flat and needed a bigger vacuum cleaner. When I sold the Vax on Ebay, I had a very unhappy buyer contact me because it was the wrong Vax model. I contacted Vax customer support. Although Vax acknowledged that they had made the mistake, they refused to refund me in any way because I had not reported the issue within 30 days. As a result of their error, I had to give my buyer a deep discount to make up for the fact that the model was inferior. BUYERS BEWARE - CHECK WHAT VAX SENDS YOU. POOR SERVICE!