Pretty long winded but I purchased a vax rapid carpet washer about the end of November last year and it was great . However just before the year was up it started leaking badly . I contacted vax who requested proof of purchase . As it was over a year since then I had to contact very where I bought it from and they were very helpful ,sending me my proof of purchase within 5 days . I forwarded this to vax on 3rd December . I received reply 2 days later saying they would send me a returns label and asked me to return the vax in the original box if possible . Like I kept the box for a year . While waiting for the returns label we unscrewed the bottom ,found the faulty part and purchased replacement on e Bay as the part wasn't on the vax website . Part arrived put in place cleaner works fine . Advised vax and asked if they would reimburse cost of part . They replied that they had no record of me buying the part to which I said that's because you don't sell them so I bought it from eBay . No response after 2 weeks so I e mailed again saying I was disappointed not to get a reply . I then got a reply saying sorry you have not received a returns label I will send another . I said I don't want to return it because I fixed it . I just want to know if you will pay for the part . Reply received after 5 days 4 of which were bank Holidays . Sorry we can't reimburse you because you didn't buy the part from us . Complete waste of money time . P.s. the part cost £14.99. Would have cost more to have it sent back to them ,repaired and then returned to me