I bought a Vax pet upright last September and it had recently stopped working. I rang the support centre and was told it was the brush bar, and the would send a replacement. I fitted the replacement and it still didn’t work, therefore the machine had to be sent back as it is still under warranty. However, I have had a email back since saying they cannot inspect the machine as there is a nick in the power cable and I must replace this first. Absolutely ridiculous I have to replace a cable on a machine that is probably going to be replaced eventually and wouldn’t it be cheaper to replace the cable themselves and bill me instead of incurring the cost of numerous courier trips. Very disappointed with the after care and definitely wouldn’t recommend Vax