I bought a Vax Blade 4 pet cordless vacuum just over a year ago, with three year warranty. The brush head failed recently and I contacted Vax. They said the brush wasn't covered by the warranty. When I explained the brush wasn't the problem, the motor was, they said I was pressing the wrong buttons. I purchased a replacement head as I couldn't afford to be without a working cleaner whilst i argued the toss. It all works well now. They should have replaced this under warranty but their after sales service is disgraceful. I will never but another Vax product although when it is working the cleaner is effective.