Poor design vax is not vax anymore in 3 months it has broken twice surprisingly the flimsy piece of plastic between the upright part of the hoover and the head has not broken but I suppose the motor driving the brush burning out in a few uses not once but twice it never got chance the first time it happened they exchanged it no problem did take three weeks saying due to Covid response times are delayed yes I am writing this nov 2022 so I guess vax are being cautious still we all know how Covid travels down the phone lines this time they are implying that my carpet may be too luxurious for a vax! I cAn only assume the deep pile setting is for cord carpets not a twist pile or anything remotely resembling deep they also gave me instructions on how to remove all the covers and feel the drive shafts on the motor not being funny but I paid £120 for this machine why should I have to take this thing apart and record the results for them it’s tat simple as I have a shark wand hoover that’s 8 yes old that out performs this straight out of the box the quality or lack of can be seen in every direction from the cord that has a distinct lack of insulation so much so it actually keeps it’s shape after wrapping and ties it self in knots to the thin plastic joint that looks like it’s made from a kinder surprise egg that holds the upright handle to the floor head