I own a Vax carpet cleaner which came with a 6 year warranty. I noticed a strong burning smell when it was turned on and so reported the fault to Vax. They said that it would be collected by their designated courier DPD. I duly boxed it and secured it and received a text from DPD saying they’d collect it between 9 and 5. There was a link attached to the text message which, when you open it, provides the collection reference number. DPD did not turn up but it wasn’t until I opened the link again I saw that it had changed to say that they couldn’t find the contact? Vax rescheduled the collection for 4 days later and the same thing happened again. The original text message confirmed a collection between 9 and 5 and the link provided the reference number. I opened the link mid morning and it had changed to “ due to an issue the collection will not be made”. This is appalling customer service because unless you open the link randomly you are never going to aware that your goods will NOT be collected. Dreadful system by the courier DPD.