The motor burnt out on the first Vax carpet cleaner on the third use. The second cleaner needed cleaning, but the plastic pats are so soft the threads mash up, bits of plastic fall off and even the local repair shop says they are generally unrepairable. At around £300 a pop for less than a year of use from the two machines my recommendation is that you avoid buying any Vax machine. Shame there is no 0 star option. Also the support department does not track the sale of the product by serial number (Dyson does) so they refuse to repair unless you have a receipt that has not faded......... total cop out.