What more can l say but absolute rubbish don't touch Vax with a bargepole they changed mine because it smelt as if it was burning the replacement went the same..same burning smell l wouldent be surprised if the motor was going ... l complained again they won't refund your money Vax are an hateful company... they sell substandard carpet washers I'm an old aged pensioner l lost £169.99 to them l ended up losing £169.because l gave it to a charity shop... lt was one month old trading standards should come down heavy on Vax... this time I've bought bex bissell no issues at all....no burning not too heavy not noisy like Vax . Vax are loud and sound like a battering ram ..and grinder..Vax are just gar age this review is genuine l am 68 years old l live in edenthorpe Doncaster..