Purchased a Vax Carpet cleaner at £299. It began to emit smoke and smelt of burning.... less than 6 weeks old. Live chat was great and sent a replacement out. 2mths later and this machine is now tripping our electrics. We've had our sockets checked and it's def the cleaner arcing out. It's a fire hazard. sat on Live chat today for over an hour. Finally got through and was told to return for repair. I don't want it repaired! It's either we take a chance with a new machine or refund and buy another brand. Nope, they will only repair as we have had it 30 days or more. I'm a disabled customer and find using the phone v difficult so Asked to speak via the live chat to a manager to be told this wasn't an option. my only option was to return the unit. What customer service center has no chain of management for complaints?!! we need a cleaner because of my disability. this was explained to the employee but it was 'give me your address for collection..'. This is discrimination against the disabled that there is no option to discuss complaints with management, when they have been specifically advised of disability and that I find calling hard. I ended the chat as I could see I was getting nowhere. I bit the bullet and called. I waited in the queue for 30mins until my anxiety became too much and I hung up. I've got a £300 fire hazard, and carpets which need to be kept clean. I did ask if I would get a better response if I let the machine blow up and set fire to our home, as evidently they don't care they are selling sub standard units. wish I had never bothered buying vax.