The product in my view is really badly designed and doesn't do what it needs to do. Have contacted them for a refund because with a design problem it's not something that can be repaired unless the machine were stripped right down and rebuilt with different design parts. Like a previous poster I've received the "as it has been more than 21 days since receipt" it can't be refunded nonsense. Anything to avoid giving a refund I feel. Looks as if there must be a lot of people wanting to return goods if this is how defensive they are. Nonsense answers. For ample the hose which is really hard to fit - they say will get easier with repeated fitting. But there won't be repeated fitting if it won't go on in the first place and the machine just rolls away backwards. The "quick clean" mode only delivers water to half the width of the rollers. It doesn't spread across. So you need to go over the carpet twice as many times as you should. Vax seem to think this is a benefit. Can't see them saying that if their lawnmower mowed half-stripes, half cut half not. I used to have a Bissell which gave many years good service till it eventually wore out. I'd give Vax a berth that's a lot wider than the half-stripe washed by their machine if I were looking to buy again. Can't think why the mags that gave good reviews did so.