We have bought several vacuums in recent years, we had two issues with our Vax, one probably our fault as we were new to that kind of cleaner, the other, a small catch snapped after a year. In BOTH cases customer service has been fantastic, in fact they shipped a whole new motor unit before they’d even told us. By contrast 2 hoovers, 3 faults, no service, 1 Dyson, several emails needed to resolve - felt like it was too much trouble despite machine been more than double the price. We will be sticking to Vax in future.
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