Vax Totally unhelpful customer services Ist question you get us how did it happen You then know straight away they are looking for a get out 5 year warranty is worthless with with lots of clauses to stop them having to honour claims And the reason I bought the cleaner was the 5 year warranty Standard answer ware and tare after 2 years And that’s not even inspecting it Do yourselves a favour but from another company I have never dealt with such disgusting company before Customer services arrogant and straight away this you know these fxxkers are going to Fxxk you