Purchased a VAX hoover in March 2018. Recently noticed a loss of suction, found the flex pipe to be split (manufacturer fault). Raised with Customer Services however as I didnt register the hoover within 90 days of purchase, advised nothing they could do. Recently been furloughed from work so have reduced incoming and have a wife on maternity leave. Vax has offered to sell me a replacement part and after asking for this to be provided free of charge, told no but offered a discount. The part has now been offered to me for £26 which I find dreadful customer service. Have also been told that even if I had registered the hoover for the extended guarantee, it still wouldnt have covered as classed as "wear and tear". Dreadful customer service and poor quality product. Avoid.