Absolutely appalling customer service. I placed an order but on discovering the delivery was going to be a week (something that was not made clear on purchase!!!) I tried to immediately cancel unfortunately after spending 10 minutes going round their website in circles I finally found a number on PayPal instead. I spent 15 minutes on hold. I eventually spoke to a lady who called herself Lauren who said she would cancel the purchase and email me confirmation that this had taken place. As you can guess this did not happen and instead later I received an email to say my order was instead being processed. I will try calling again tomorrow but other than refuse the delivery and open a case with PayPal I don’t see what else I can do. I’m appalled that Vax think this is acceptable!! DO NOT BUY FROM THIS COMPANY. THEY CANNOT BE TRUSTED!!!