I went to your Lakeside Thurrock store on the 18th of October to have new lenses fitted. I walked away without a prescription because I was told I will receive a weeks trial lenses in a couple of days and to try them out. It's been 13 days and I still haven't heard anything about them. I tried to get through to the store on the phone for two days before someone was able to pick up my call, only to tell me that they can't give me my prescription until after I do the trial. I just want my prescription so I can go elsewhere. I was told the lenses would take a couple of days to come in, and during a global pandemic, I would understand if there are delays. But nearly two weeks and still no lenses? What makes you think I'm going to set up an account for my contact lenses in the future for my supply? When you can't even provide me with your current service of supplying me a weeks worth of contacts for trial? Why am I being denied my contact prescription? I thought you legally had to supply it when asked or at the end of a fitting? My prescription is part of my health records? I called your customer services this morning and even they couldn't get through to the store and said the only thing they can do is to email the store. Someone said they would do the same things 4 days ago and I still haven't received an email from the store. I just want my prescription so I can go elsewhere. I've been without contacts for months and the store is telling me, I have to do the trial and come back in?.... I can't get another appointment for 2/3weeks as it is! Just want my prescription, is it that difficult? I left that contact lens fitting with high hopes for my new lenses, the appointment went really well and I have no complaints about the eye examination and fitting. But your store gets a little aggravated when they know they'll lose business elsewhere. Would I recommend your store to anyone else? Hell no.