After explaining to a friendly assistant about a problem I've had with some glasses that i had to take back to the opticians in town who did my previous eye test as they were almost the same as my previous prescription and i was struggling to see properly , she advised i obtain the prescriptions so they could compare their findings with theirs . An appointment was arranged and nothing else was said. I attended the appointment and had the usual eye tests carried out by a professional assistant . I was then called by the optician and had a quick chat explaining the problem that i had. The optician was vert professional and went on to say that she could carry out a further test but if the prescription was the same as the other one there would be a charge ! I was very surprised , why was this not explained to be prior to the assistant arranging the appointment ? I left without having the test done and had wasted my time as well as the busy opticians. I shall not be going back to Vision Express ! Im sure the staff must have training and are advised about what they should pass on to customers!