I recently purchased a pair of glasses with new frames, but just a few weeks later, the lenses already had noticeable scratches. When I contacted the shop, I was told there was nothing they could do. It’s incredibly frustrating—hundreds of pounds wasted, and now I have to go through the entire process again. There appears to be no guarantee offered, or perhaps the technology used by opticians is simply lacking. Either way, something needs to change. This level of service is unacceptable.
3 months ago
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