Visited the Stamford branch for the first time. Waited around before being seen to, which i found a little unhelpful considering when you book an appointment it asks for you arrive 10 minutes prior? had my eye test, which went well until i decided that i had made an expensive decision with my glasses. I went into the branch and asked for a refund in which a young lady was very rude to me. She confirmed that she would refund me this time only? considering the glasses order had not been sent to the lab ? and confirmed no further refunds would be given. Very very rude in which i will not be recommending this branch to anyone and has now lost my custom for the future. CUSTOMER SERVICE !!! where is it. May i also add the refund dud not go back to my account straight away either, as this was what was confirmed in store