I explained that I have a medical condition that makes me noise sensitive & impairs my hearing. The member of staff I dealt with then made a point of slowing her speech & faced me directly to help me understand what she was saying. I was treated as an individual & not hurried through the process (as I've felt in the past with other companies). I was impressed with the quality of frames & the reasonable prices. Wouldn't go anywhere else now.
5 years ago
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