Regarding my visit to your Sunderland Bridges Store on 7th February for reasons too upsetting to relate that happened between the person who pushed my pushchair and the store manager I now have two useless pairs of glasses and I will have to find another opticians after decades of happy service at your South Shields Store ( I do not know the managers name as he never said what it was, he was too busy telling my companion,who was in the wrong as well ,thatHe the manager had 36yrs experience , he was the expert and Mr Dodsworth knew nothing ) eventually after a long time in distress and tears I was pushed out of the shop I will never go to Vision Express again, . What a shame, after years of happy buying off Vision Express