First time of using this company, although a small outlet in local Tesco Store, all staff friendly and helpful. Optician helpful in explaining my prescription change and gave me peace of mind as I have the start of cataracts in both eyes. There was an offer of 2 for 1 and half price varifocal, and the frames I chose were also on sale at half price, which was good. Spectacles arrived in good time. First pair I could get on with as the frame was too large for my prescription, there was no quibble at choosing a different frame, and a part refund was given immediately. Happy with what I have received, good value for money as I got two pairs for what I would have paid for one.